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Build Second Chances into Your First Impressions

Have Laptop, Will Travel – The Experience of the Morning My preferred airline, Alaska Airlines, has made enough positive deposits into my...

Is it Irrational? Who Cares?!?

A Tale of Two Customer Service Experiences What a morning! After watching a webinar on the critical importance of customer experience, I ...

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Featured Post

Your Strategic Plan Needs to See the Future…but How?

Innovation Lessons from a Martial Arts Seminar?

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Idea to Value Podcast

The Power of Throwing Your Thinking in Reverse

Sorry for the Delays!

What are You Doing that is Causing Unexpected Harm?

Shuck U…Pearls of Innovation Wisdom

Is "Innovation Culture" as Self-Contradictory as "Congressional Ethics"?

Why Your Team Needs Some Idiots and Maniacs

Add Theatrics to Your Innovation Toolbox

One Question You Must Ask Before Solving Any Problem

Shifting Your Mindset

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