

Build Second Chances into Your First Impressions
Have Laptop, Will Travel – The Experience of the Morning My preferred airline, Alaska Airlines, has made enough positive deposits into my emotional bank account to make me forgiving of slight transgressions. They recently formed an alliance with Virgin America. I was looking forward to experiencing the services of Virgin America, an organization with a reputation for delivering excellence for their customers. Unfortunately, my first impression wasn’t all that great. But it di